Track Your Order

 

Once your order is placed, you will receive a confirmation email and unique 6 digit order number. Inside your confirmation email will be a private link to your order page which will display shipping address, billing address, and items purchased.

Items are typically shipped with in 1-2 weeks. Any big orders are typically shipped with in 2-8 weeks, depending on external factors that impact lead times.

Upon shipping, you will receive an e-mail with the tracking number and the carrier with which it was shipped, along with specific delivery instructions. Tracking information will also be available on your order page.

*Disclaimer*

Not all manufactures use third parties couriers. Meaning there is a chance that a tracking number will not be applicable, due to shipping being handled directly by the supplier, who will be in contact with you to arrange delivery dates instead of tracking numbers.

Please note large items ship freight and will require a delivery appointment before the item is dropped off.

If you are having trouble tracking your order or have not received a tracking number within 2 business days (usually it will be within 1), please give us a call at 02080 409112 or email us at info@outdoordelux.com.